The game doesn't load/keeps freezing

If the game doesn’t load or freezes, please follow the steps below to resolve the issue:

While playing on PC:

• Shut down all the other running applications on your desktop computer as they can affect the game’s performance
• Check the stability of the Internet connection. Most of the problems are connected because of the  instability  of the  Internet connection than with the speed of data transmission. If it is necessary, restart  Wi-Fi
• Ensure your browser is up to date and you have the latest drivers through websites like WhatIsMyBrowser.com
• For better performance, we recommend using Mozilla Firefox or Google Chrome browser
• Finally, try restarting your computer

Smartphone/Tablet:

• Please clear your device's cache and cookies: Android / iOS / Amazon
• Finally, try restarting your device