How to take a screenshot?

If a member of our Customer Experience team requests a screenshot, you may be able to paste the image directly into the body of the email reply. 

For Windows (desktop)

• Press ‘PrtScn’ on your keyboard to capture the entire screen
• The screenshot will be copied to an invisible clipboard
• Open a new Word document or Paint and press and hold ‘Ctrl and V’ to paste the screenshot. You can then save the screenshot to your desktop
• If you only wish to capture one Window on your screen, press and hold ‘Alt’ and ‘PrtScn’
• Alternatively, you can use the Snipping Tool program on your Windows computer. Open the program and click “New” in the program window. Then click (and hold) and drag your mouse cursor over the area of the screen you would like to capture. When you have finished, release the click - the screenshots will be saved to your desktop.

On Mac

1. To capture the entire screen - Hold down ‘command, shift and 3’ on your keyboard
2. To capture only a selection of your screen – Hold down ‘‘command, shift and 4’ and then click (do not release your finger from the mouse) and drag the cursor over the area you would like to capture. Release the click and this will capture the screenshot
3. Mac screenshots are automatically saved to your desktop

On iOS (iPad, iPhone, iPod Touch)

1. Press and hold the ‘Sleep/Wake’ button with the ‘Home’ button for 1-2 seconds until the screen flashes
2. The screenshot will be automatically saved to Photos

On Kindle Fire

1. Press and hold the ‘Volume Down’ button with the ‘Power’ button for 1-2 seconds until the screen flashes
2. Images will be automatically saved to the ‘Screenshots’ folder in the Pictures

On Android

Instructions for Android devices vary by manufacturer and Android OS version. We recommend looking for the instructions specific to your device.

Depending on the device you are using, there are several ways to capture a screenshot on Android.

• Press and hold the ‘Volume Down’ button with the ‘Power’ button for 1-2 seconds until the screen flashes
• Or, press and hold ‘Home’ and ‘Power’ to capture the screenshot
• Images will be automatically saved to your Gallery in the ‘Screenshots’ folder